Why have I been charged when I bought a free trial?

14 Apr Why have I been charged when I bought a free trial?

We offer all new members a 3-day free trial which carries over to a subscription if not cancelled.

A free trial can only be purchased ONCE per Apple/Google ID as per their terms.

We have no way to detect if your Apple/Google ID has already bought a Free trial. The payment dialogue to confirm payment comes directly from Apple/Google and clearly states if a free trial is eligible and the price of the product.

Please ensure you read this correctly before confirming the purchase – we cannot be held responsible for this being overlooked.

Note a trial subscription must be cancelled up to 24 hours before it expires in order to not be charged/renewed.

Apple/Google handles all payments/refunds and subscriptions, not Veil. Only a customer can cancel a subscription – we are not able to ourselves.

Please refer to our other answered questions regarding cancelling any subscription as well as applying to Apple/Google for a refund.